Mobility specialists based in Kent

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Frequently asked questions

Find quick answers to common questions about our services and support. If you need more help, please contact our team

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FAQs

General questions

What is Ability Plus?

Ability Plus is a leading provider of high-quality mobility products and services. We are dedicated to enhancing the independence and quality of life for individuals with mobility challenges.

Where is Ability Plus located?

We have retail stores in Bluewater, Medway Dockside, Sittingbourne, Herne Bay and Ashford Kent.

How can I contact Ability Plus?

You can contact us via phone at 0800 0461 647, email at info@ability-plus.co.uk, or through our contact form on the website. Our customer service team is available from 09:00 to 17:30.

Product information

What types of mobility products do you offer?

We offer a wide range of mobility products, including wheelchairs, mobility scooters, walking aids, stairlifts, and daily living aids. You can browse a number of our products online, with more available in-store.

Are your products covered by a warranty?

Yes, all our products come with a manufacturer’s warranty. The duration and terms of the warranty vary by product. Please check our warranty page for more details.

Do you provide product demonstrations?

Yes, we offer free product demonstrations to help you choose the right mobility solution. You can book a demonstration by contacting our customer service team.

Ordering and delivery

How do I place an order?

Orders can be placed directly through our website, by phone, or by visiting one of our stores. For assistance with placing an order, our customer service team is here to help.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. For more details, please contact us.

How long does delivery take?

Delivery times vary depending on the product and your location. Standard delivery typically takes 3-5 business days. Expedited shipping options are also available.

Do you offer free delivery?

Yes, we offer free standard delivery on orders over £500. For orders below this amount, a delivery fee will apply.

After-sales service

What should I do if my product is faulty or damaged?

If you receive a faulty or damaged product, please contact us immediately. We will arrange for a repair, replacement, or refund as per our return policy.

Do you provide maintenance and repair services?

Yes, we offer comprehensive maintenance and repair services for all products purchased in-store. You can schedule a service appointment by contacting our customer service team.

Can I return or exchange a product?

We have a hassle-free return & refund policy. Please refer to our return & refund policy for more details.

Accessibility and support

Are your products suitable for all types of disabilities?

We offer a wide range of products designed to meet various mobility needs. Our expert team can provide personalised recommendations based on your specific requirements.

How do I know which mobility product is right for me?

Our experienced team is here to help. You can schedule a consultation to discuss your needs and receive tailored advice on the best mobility solutions for you.

Do you provide financial assistance or payment plans?

Yes, we offer flexible payment plans to make our products more accessible. For more information on available options, please contact our customer service team.

How do I find my local Ability Plus store?

You can find your nearest Ability Plus store by using the "Find a store" button at the top of this page.

Do you have a question that we haven't answered?

If the answer you're looking for isn't in our FAQ, please send it to us by completing this form

Popular Now

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  •

    Ability Plus

    iM.4 Voyager Power Chair

    £2,595.99 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £3,115.19 with VAT
    In stock
    View details

  • Ability Plus

    iM2 Elite Power Chair

    £1,799.99 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £2,159.99 with VAT
    In stock
    View details

  • Ability Plus

    Pelma Epic Power Chair

    £1,349.99 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £1,619.99 with VAT
    In stock
    View details

  • Ability Plus

    Lightweight Aero Folding Scooter

    £3,499.99 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £4,199.99 with VAT
    In stock
    View details

  • Ability Plus

    iGlide Expert Folding Scooter

    £1,299.99 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £1,559.99 with VAT
    In stock
    View details

  • Ability Plus

    iGlide E-comfort Folding Scooter

    £2,195.00 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £2,634.00 with VAT
    In stock
    View details

  • Ability Plus

    iM.4 Elite Power Chair

    £1,499.99 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £1,799.99 with VAT
    In stock
    View details

  • Ability Plus

    iCarbon Style Epic Power Chair

    £849.99 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £1,019.99 with VAT
    In stock
    View details

  • Ability Plus

    Vala Power Chair

    £2,850.00 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £3,420.00 with VAT
    In stock
    View details

  • Ability Plus

    City Go Folding Scooter

    £699.99 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £839.99 with VAT
    In stock
    View details

  • Ability Plus

    Model M Folding Scooter

    £1,499.99 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £1,799.99 with VAT
    In stock
    View details

  • Ability Plus

    EMax Automatic Folding Scooter

    £699.99 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £839.99 with VAT
    In stock
    View details

  • Ability Plus

    Model T Epic Road Legal Scooter

    £1,899.99 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £2,279.99 with VAT
    In stock
    View details

  • Ability Plus

    iGlide AutoFolding Elite Folding Scooter

    £1,499.99 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £1,799.99 with VAT
    In stock
    View details

  • Efoldi

    Compass Boot Scooter

    £2,499.00 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £2,998.80 with VAT
    In stock
    View details

  • Drive

    AeroCarbon Folding Scooter

    £2,995.00 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £3,594.00 with VAT
    In stock
    View details

  • One Rehab

    Destiny Folding Scooter

    £1,995.00 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £2,394.00 with VAT
    In stock
    View details

  • One Rehab

    Mirage Folding Scooter

    From £2,299.00 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £2,758.80 with VAT
    In stock
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  • Motion

    Aura Medium Scooter

    £2,650.00 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £3,180.00 with VAT
    In stock
    View details

  • Rascal Mobility

    Luxe Boot Scooter

    From £2,299.00 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    £2,758.80 with VAT
    In stock
    View details

  • Cosi Chair

    Fenlake Rise & Recline Chair

    From £1,495.00 with VAT relief
    ? If you have a long-term illness or disability, you are able to buy certain mobility products without paying VAT. Just complete the short form before checking out to confirm your eligibility.
    From £1,794.00 with VAT
    View details

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