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We're Here To Help…

They are lots of ways to contact us.

You can use the enquiry form, call and speak to one of our friendly experts or arrange for us to come to you.

Why not visit one of our Kent Mobility Shops where our team will be on hand and ready to help.

You'll find all of our contact details on this page.

Contact Our Experts

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We Come To You

Please call or email us to arrange a product demonstration or personal consultation at your home address.

Find Your Nearest Mobility Store

Ability Plus have the largest network of mobility stores across Kent. We offer an enormous range of products including mobility scooters, powerchairs, wheelchairs, stairlifts, beds plus rise & recline chairs. Our stores provide products that can be purchased, rented privately or leased via the Motability Scheme. We offer servicing and repairs throughout our network.

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Complaints Procedure 

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COMPLAINTS POLICY

For fastest response please email graham@ability-plus.co.uk with any complaints in the first instance.

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

 

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031

 

*please request proof of receipt if posting

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