We're Here To Help…

They are lots of ways to contact us.

You can use the enquiry form, call and speak to one of our friendly experts or arrange for us to come to you.

Why not visit one of our Kent Mobility Shops where our team will be on hand and ready to help.

You'll find all of our contact details on this page.

Contact Our Experts

We Come To You

Please call or email us to arrange a product demonstration or personal consultation at your home address.

Contact A Mobility Store

Gillingham

123 Watling St, Gillingham, ME7 2YY 

Tel: 01634 375537

Mon-Fri: 9am – 5.30pm, Sat: 9am – 4pm

Bluewater

Dartford, Greenhithe, DA9 9SJ 

Tel: 01322 476550

Mon-Sat: 10am – 5.30pm, Sun: 11am – 5pm

Herne Bay

2 The Broadway, Herne Bay, CT6 8SR

01227 206363

Mon – Sat: 9.00am – 5.30pm

Westwood Cross

20 Margate Rd, Broadstairs, CT10 2BF

01843 265042

Mon – Sat: 9.00am - 5.30pm

Complaints Procedure 

COMPLAINTS POLICY

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

 

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031

 

*please request proof of receipt if posting

Call Us: 0800 046 1647

Ask An Ability Expert