Refund Policy

Returning Something In Store

 

We hope you’re happy with every purchase you make with Ability Plus, but if this isn’t the case we hope to make the returns process as simple as possible. If you are purchasing something for someone else and you think you may need to return it for a refund, you must mention this to a member of staff before purchasing the product.

 

In certain situations it may be agreed by the manager on duty that you can have a refund, this will be written, signed and stamped on you receipt by the manager on duty. This MUST be done before a purchase. Under no circumstances can this be done after a purchase. If you have simply changed you mind after purchasing a product in store, we cannot offer a full refund which is in line with the sales of goods act which was amended in March 2012.

 

In certain situations, we might be able to offer you a credit note as a goodwill gesture, the credit note can be used in anyone of our stores. If you have made a deposit with us, you have now entered a contract with us, agreeing to purchase the item at the full amount that was agreed, if you then change your mind only under certain situations, we might be able to offer you a credit note as a goodwill gesture, the credit note can be used in anyone of our stores.

 

Unfortunately we cannot accept returns on product(s) that are Made To Order, Bespoke, Special Builds or Prescriptive Products these are often have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products.

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